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Interpersonal Relations for Business Results
Whether needing to improve internal staff relations for better productivity and morale or external relations for better sales, this course will provide a solid foundation for your staff to navigate complex relationships.
Based on the Myers-Briggs Type Indicator (MBTI), workshop participants will explore a deeper understanding of their own preferences and behaviors regarding communication, making decisions, and solving problems. They will then be trained to leverage this new awareness to identify and understand the preferences and behaviors that drive others. They will learn how to adapt and create a faster, deeper connection with those around them.
Workshop lessons will be customized based on the job functions and desired business results of attendees.
Fundamentals for the Captivating Speaker
This workshop is intended for staff members who speak on a regular basis inside or outside your company and must present a professional and engaging image. Sales persons will learn how to listen and provide information that the customer wants to hear. Technical presenters will learn how to spice up a presentation to make it interesting. Executives and managers will learn how to command a room and be entertaining while still maintaining a professional and competent presence. All participants will learn how to be comfortable and natural in front of the room.
Leadership Skills for the Effective Project Manager
This workshop focuses heavily on the less tangible skills of project management, including foresight and prevention of possible roadblocks, negotiating the project management triad, empowering and motivating staff without hierarchical authority, communicating effectively inside and outside of the organization, resolving conflict and responding well in a crisis. Additionally, the course offers a refresher on the administrative part of project management such as scheduling and reporting.
Developing Management Skills for the New Manager
This multi-day training session will help new managers transition from a non-management role to a management role. The basic responsibilities will be covered including administrative, staff management, and business duties. Administrative duties will include policies and procedures (understanding, implementing, and guiding), staffing (including writing job descriptions, recruiting, and interviewing), budgeting, conducting performance reviews, and performance improvement planning. Staff management duties will include giving feedback, guidance and clear directions, resolving conflict and handling problem employees, motivating and empowering staff, delegation, and matching staff goals and competencies to corporate needs. Business duties will include getting results from teams and projects, running efficient meetings, improving productivity and efficiency of staff and processes, and evaluating and implementing training and incentive programs.
Management Training for the Experienced Manager
This class will provide a refresher of the basics covered in Developing Management Skills for the New Manager, but will delve more deeply into coaching, mentoring, and motivating staff, negotiation skills, managing peers, superiors, and customers, and managing multiple, remotely located teams.
The class will be highly customized based on a pre-class survey taken by attendees. Optional surveys will also be offered to HR and attendees’ superiors to ensure the class covers areas needing improvement for which attendees are potentially unaware.
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